Blackheath: Your Trusted Partner in the Decorative Surfaces Market

Understanding the Market Landscape, the Challenges Facing Customers and How Our Portfolio Can Help

There is no getting away from the fact that the decorative surfaces industry is changing, and it’s changing quickly. It is a challenging time for many people across the trade, with businesses having to adapt to new circumstances and customer expectations in a market that now, doesn’t feel as predictable as it once did. Here at Blackheath, we are really proud to be continuing to take steps forward, as your preferred distributor for all things decorative surfaces. For us, it is more than just adding to our product portfolio, it is also about being able to demonstrate the expertise alongside each new range we take on with the reassurance of being able to give our customers the choices they need and the service they deserve.

As an Employee Owned Trust, the way we operate here at Blackheath is a little different. Being an EOT means all of us have a genuine stake in the business and a real voice in its future. It helps us think beyond the next quarter or the next sales opportunity and instead think deeper into the sustainability of our company which we can all be proud of. To Blackheath, it feels really important to adapt in an industry navigating so much change, that’s why our product portfolio reflects this same approach. It brings together carefully considered ranges which offer our customers a great availability of options with equally great service and reliability available to them. This stems from budget-friendly ranges to premium ranges of decorative surfaces which are known and loved widely. We know we are in a people’s business as much as a products business, so becoming a preferred distributor in the field is just another part of our commitment to maintaining healthy relationships with our customers and suppliers.

More Than Products: The People, The Resources and Expertise Behind Our Service

So, when it comes to what makes Blackheath different to your other suppliers, a lot of it comes from what goes on behind the scenes. One of our most important parts of Blackheath comes from our fleet of commercial vehicles that we have on the roads from Monday to Friday and with over 20 of our own now, we can promise fast deliveries aligned with just as fast dispatch on your orders. Our team work incredibly hard at providing our customers with the most efficient delivery routes which accommodate you and your requirements. Not just this, we also have over 100,000 square feet of space which allows us to always keep high stock levels across all of our ranges, so you can receive what you need, when you need it. With more than 60 years of experience within this field, we understand the industry, the products and most importantly, we understand the challenges customers face daily with trying to secure a reliable distributor, which is something that we can always help with.

We also believe that, as a distributor, there should be more than just supplying an order and getting it out the door. That’s why, multiple times a year, we offer training sessions dedicated to the behind the scenes of the fabrication and installation of products such as our own brand, Mirostone and other ranges which our customers may not know how to work with. Ultimately, we want our customers to be able to rely on us, not just for distribution but also for the support and reliability of our team and our services.

Why not give us a go?

Ready to start with us? Open your account online 24/7 and check us out today!