Service update 10th August
Service update 10th August 2020
Following a review of our level of service during w/c 3rd August we are pleased to announce an additional delivery day for Area A and part of South Wales (now shown as Area E) from w/c 10th August.
Delivery schedule and terms:
Area A - every Monday/Wednesday/Thursday/Friday
Area B - every Tuesday and Thursday
Area C - every Tuesday/Thursday/Friday
Area D - every Monday and Wednesday
Area E – every Monday/Wednesday/Friday
All orders for deliveries need to be placed by 12pm the working day prior to the scheduled delivery day.
Deliveries for bulk items such as solid surfaces, compact grade or worktops will require a minimum of 2 people available to unload the goods from our vehicle and/or a fork lift truck to maintain social distancing for our driving staff.
Delivery to your business address with no minimum order value restrictions or delivery charge providing average monthly spend is greater than £500 + vat per month. Average spend is calculated on the previous 3 months spend.
Average monthly spend below £500:00 + vat: £20:00 + vat per delivery.
This delivery charge will not be applied if you have requested a site delivery (see the site delivery charge below)
Site deliveries: £30:00 + vat per delivery.
Please ensure suitable access can be gained to the delivery address (as a rule if a refuse wagon can access the address, then so can Blackheath).
Delivery is made to kerbside only.
Please ensure there is a minimum of 2 people available to unload the goods from our vehicle.
Failure to follow the above requirements will regretfully result in a minimum 20% restocking charge.
Courier deliveries beyond our standard delivery areas:
HPL £30:00 + vat per box (up to 5no. sheets rolled per box)
ABS/PP Edging (up to 4 rolls), Bobrick, Solid Surface Adhesive £20:00 + vat (per package)
Taps and other small packages £10:00 + vat (per package)
Collections from our warehouse:
We offer a free collection service, regardless of value.
All orders for collection need to be placed by 12pm the working day prior to collection to enable our warehouse to pick the goods prior to your arrival.
Collections are to be made between 9.00am and 4.00pm. We will give you a collection time slot.
Trade Counter showroom open by appointment only:
To ensure we and you are completely Covid-19 safe, please book an appointment to visit our Trade Counter by phoning us on 0121 561 4245 or email us on email@example.com
Your appointment will ensure that you are the only customer in the trade counter at any one time.
Order cancellation procedures:
We have seen an increase in the number of orders being cancelled. This can hit our ability to process and deliver orders efficiently. We respectfully ask that if you need to change or cancel an order that you contact us in writing by email to firstname.lastname@example.org stating your order number, goods description and quantity to be cancelled before our order cut off time, the day before delivery (currently 12:00 noon). If you are unable to do this, we will regretfully have to charge you a 20% restocking / administration charge.
Product returns due to cancellation:
Where an order has been cancelled after being delivered and a product return request has been made:
1. We regret we are unable to restock worktops, special-order items or discontinued items.
2. For all other products cancelled and returned, the goods must be in perfect condition and in their original packaging, please.
3. All goods restocked are subject to a 20% minimum restocking charge.
Product returns for reasons other than cancellation:
Please refer to our standard conditions of sale document.
We would like to thank everyone for your continued support and patience.
The Blackheath Team.
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