Request a Return

Please complete the details below to request a return. Add each item you would like to return and, if you have any, attach supporting photos or evidence.

Find Your Shipment

Enter your shipment number and delivery postcode, then select "Find items" to continue.

Shipment Number

SRSHP

Enter only the digits from your shipment number e.g. 23959

Delivery Postcode

Your Details

Company Name*

Contact Name*

Contact Email*

Account Number

Order Details

Please enter at least one of the numbers below. If you do not have any details or reference numbers, please enter as much information as possible in the comments field.

Invoice Number

Collection Address

Collection Address Line 1*

Collection Address Line 2

Collection Address Line 3

County

Collection Address Postcode*

Comments

Items to Return

Add at least one item. Use the "Add another item" button for multiple items.

Return Reason

Item Code

Item Name

Quantity Ordered

Quantity Returning

Comments

Supporting Photos / Evidence

Photos or evidence relating specifically to this item. Only PNG, JPG and PDF files are accepted, each 5 MB or smaller.

General Evidence

Supporting Photos / Evidence

Optional - add any further photos or evidence relating to the whole return request. Only PNG, JPG and PDF files are accepted, each 5 MB or smaller.

By submitting this form, you consent to your data being stored and processed by Blackheath Products Ltd so they can process your return. See our privacy policy to learn more about how we store and process data.

Blackheath Products Limited has strict policies on restocking and the replacement of damaged, defective, or incorrectly supplied goods.

Restocking

Blackheath Products Limited are unable to restock worktops and special-order items. 20% minimum restocking charge of item value(s). Products must be in perfect condition and in their original packaging. Discontinued products cannot be taken back for restocking. Goods supplied as ordered but subsequently not accepted on delivery will incur a restocking charge and /or a re-delivery charge unless cancellation or changes have been made in writing at least 24 working hours before the scheduled delivery.

Damaged, Defective or Incorrectly Supplied Goods

Blackheath Products Limited must be notified within 24 hours of receipt of item(s). Item(s) must be returned in their original packaging. Blackheath Products Limited will not accept the return of goods that have been partially or completely installed if the damage, defect or incorrect supply could have been recognised prior to installation.

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