Removal of our minimum order value restriction from Monday 22nd June 2020
Removal of our minimum order value restriction!
With the UK economy gradually getting back on its feet, thanks to you, we now have more sustainable orders for our standard delivery service to resume. As a result, we are delighted to confirm that from the 22nd June 2020 we shall be delivering to your business address with no minimum order value restrictions.
* Conditions apply please see below.
Limited delivery charges from 22nd June 2020
Site deliveries: £30:00 + vat per delivery. Having suspended site deliveries during lockdown we are pleased to confirm that we are lifting the suspension and are able to again offer site deliveries. Please ensure suitable access can be gained to the delivery address (as a rule if a refuse wagon can access the address, then so can Blackheath).
Delivery is made to kerbside only
Please ensure there is a minimum of 2 people available to unload the goods from our vehicle.
Failure to follow the above requirements will regretfully result in a minimum 20% restocking charge.
Courier deliveries beyond our standard delivery areas:
HPL £30:00 + vat per box (up to 5no. sheets rolled per box)
ABS/PP Edging (up to 4 rolls), Bobrick, Solid Surface Adhesive £20:00 + vat (per package)
Taps and other small packages £10:00 + vat (per package)
* Average monthly spend below £500:00 + vat: £20:00 + vat per delivery.
This delivery charge will not be applied if you have ordered a site delivery (see the site delivery charge above)
If you can increase your purchases to more than £500:00 + vat (calculated each month on a rolling 3-month period), we will give you a free delivery service for the next month.
New customers will have the opportunity to grow with us by having the first 3 months delivery charge free
If you are affected by this scheme, we will contact you directly with full details.
Collections from our warehouse: We offer a free collection service, regardless of value.
All orders for collection need to be placed by 12pm the working day prior to collection to enable our warehouse to pick the goods prior to your arrival.
Collections are to be made between 9.00am and 4.00pm. We will give you a collection time slot.
Trade Counter showroom reopens 22nd June: by appointment only
To ensure we and you are completely Covid-19 safe, please book an appointment to visit our Trade Counter, which reopens on the 22nd June 2020 Monday to Friday from 9:00am and 3:00pm by phoning us on 0121 561 4245 or email us on email@example.com
Your appointment will ensure that you are the only customer in the trade counter at any one time.
All Trade Counter orders need to be placed by 12pm the working day prior to collection to enable our warehouse to pick the goods prior to your arrival.
Collections can be made between 9.00am and 4.00pm. We will give you a collection time slot. These arrangements are all designed to keep all of us Covid-19 safe.
Additional delivery service on Fridays to specific N.W. and N.E areas!
Delivery schedule and terms
Area A - every Monday/Wednesday/Friday
Area B - every Tuesday and Thursday
Area C - every Tuesday/Thursday/Friday
Area D - every Monday and Wednesday
All orders for deliveries need to be placed by 12pm the working day prior to the scheduled delivery day.
Deliveries for bulk items such as solid surfaces, compact grade or worktops will require a minimum of 2 people available to unload the goods from our vehicle and/or a fork lift truck to maintain social distancing for our driving staff.
New order cancellation procedures from 22nd June 2020
We have seen an increase in the number of orders being cancelled. This can hit our ability to process and deliver orders efficiently. We respectfully ask that from the 22nd June 2020, if you need to change or cancel an order that you contact us in writing by email to firstname.lastname@example.org stating your order number, goods description and quantity to be cancelled before our order cut off time, the day before delivery (currently 12:00 noon). If you are unable to do this, we will regretfully have to charge you a 20% restocking / administration charge.
Product returns due to cancellation
Where an order has been cancelled after being delivered and a product return request has been made:
1. We regret we are unable to restock worktops, special-order items or discontinued items.
2. For all other products cancelled and returned, the goods must be in perfect condition and in their original packaging, please.
3. All goods restocked are subject to a 20% minimum restocking charge.
Product returns for reasons other than cancellation
Please refer to our standard conditions of sale document.
We would like to thank everyone for your continued support and patience.
The Blackheath Team.